Refund Policy

Paid plans, when offered, are billed securely through Stripe on the schedule associated with the plan you select. Your subscription renews automatically at the end of each billing period until you cancel it.

You can cancel your subscription at any time from your account settings. Cancelling prevents future renewals but does not automatically refund charges from previous billing periods. You will continue to have access to any paid features until the end of the current period.

Subscription payments are generally non-refundable once processed. We do, however, review refund requests in good faith when they relate to duplicate charges, verified billing errors, or technical issues that prevented you from using the service you paid for.

One-time purchases, if introduced in the future, follow the same principle. A refund may be issued when the purchased feature was not delivered or was affected by a confirmed technical issue on our side.

To request a refund, send an email to support@bookaudit.site from the address associated with your account. Please include the invoice number or transaction reference and a short explanation of the issue so we can look into it quickly.

We aim to respond to every refund request within five business days. Approved refunds are returned to the original payment method and usually appear within a few business days, depending on your bank or card issuer.

Refunds are not usually granted when a subscription has been used extensively during the billing period, when the request is made long after the charge, or when the request is related to a change of mind rather than a problem with the service. Free trials and promotional pricing do not create a right to a refund once a paid period begins.

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank. In most cases we can review and resolve the issue directly, more quickly than a formal dispute process.

We may update this Refund Policy from time to time to reflect changes to the service or to our billing practices. Material changes will be communicated through the platform or by email where appropriate.

For any question about billing or refunds, please contact support@bookaudit.site.